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Last post 11/8/2011 1:38:30 AM by Elaine 2 replies.
Post at: 11/8/2011 1:38:30 AM
I bought a dual sim phone from Tiny Deal in early September, it arrived seemed ok and I left positive feedback. After 3 weeks it failed totally, I requested a replacement and was told to send it back AT MY OWN EXPENSE, £9.81.

I have neen told in order to give me a "Happy Buying Experience" it will now be 20 WORKING DAYS to replce a part.

What a joke, why have I not had a replacement sent straight out and the postage costs refunded, it is YOUR item that is faulty, why am I out of pocket ?

Post at: 11/8/2011 4:28:51 PM
  Hello, thanks for your message.
According to our warranty rules, customers should take responsibility for the postage to return and resend again.
But as your order is within 60 days, so we will pay the necessary shipping fees for the replaced products that we ship to you.
Please kindly check out more details on:
If you have any other questions, please feel free to contact us again.
Thanks for your understanding.
Best regards.
Hope you will enjoy your purchase on TinyDeal. Best regards, Elise

Post at: 4/19/2012 6:50:35 AM
  • Anonymous
  • Last post:4/19/2012 6:50:35 AM
l0yJCa Great blog article. Much obliged.

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