Forum Home Technical Problem/Questions Телефоны не работают больше двух месяцев

Телефоны не работают больше двух месяцев

Last post 3/9/2013 4:55:24 AM by Татьяна Лосикова 0 replies.
Post at: 3/9/2013 4:55:24 AM
Представитель магазина написал, что два месяца работы проданного ими телефона - это очень длительный срок эксплуатации!
Ниже привожу недельную преписку с хитрыми представителями магазина. Читать снизу вверх.

Dear Валерия Мыско,
This is sara, the representative of TinyDeal Customer Service. I am happy to assist you further.


each product already been carefully checked before shipping ,and it works perfect,I promise.
I just have no idea how this happen.
And what I wonder is that you sign the parcel on 2013/01/12
from now ,almost two month is past,So I think the problem is not when you get ,it after many days of use.
Tell us how you use it how this happen and when ?



Wish you have a good day!
best regards
sara
------------------------------
TinyDeal Co. Limited (Great Value, Great Experience)
FAQ: http://faq.tinydeal.com
Customer Satisfaction Survey: http://www.tinydeal.com/index.php?main_page=investigate&mid=2792391665a6da2ffcedc5eea1e14943b4521d89&email=vm4872@mail.ru&sid=351
2013-03-08 13:40:18
----- Original Message -----
From: Валерия Мыско vm4872@mail.ru
To: "TinyDeal Direct (wangting)" ;
Subject: Re[7]: (no subject) 3650014324320000268254
Time: 2013-03-08T00:33:55
order : 3650014324320000268254 item: P07-Y9300 -
The phone does not turn on at all. When you press the "start" nothing happens. Changing the battery. Just turn the battery charger - nothing. Phone broke down completely. I was left without a phone and it is very bad. I ask you to send me a new phone or return the money.
I want to tell You. Payment for telephone P07-Y9300 done with the purse Webmoney. With this wallet in Your store paid for the goods at the amount of more than us $ 1500. And not once to You had no complaints. Now You have sent to a bad product and I am forced to ask for refund of the money on the Webmoney account. I hope for mutual respect and understanding.
Video and photo I sent earlier. Send again.


Четверг, 7 марта 2013, 20:40 +08:00 от "TinyDeal Direct (wangting)" :

Dear Валерия Мыско,
This is Wanda, the representative of TinyDeal Customer Service. I am happy to assist you further.

can you tell us the details of the problem
then we can help you to solve it
thanks

If you have any questions, please do not hesitate to contact me.
Truly yours,
Wanda

------------------------------
TinyDeal Co. Limited (Great Value, Great Experience)
FAQ: http://help.tinydeal.com/
Customer Satisfaction Survey: http://www.tinydeal.com/index.php?main_page=investigate&mid=fd4806f27601b0237a0d7ee40d4417083d6976cd&email=vm4872@mail.ru&sid=347
2013-03-07 20:40:14
----- Original Message -----
From: Валерия Мыско vm4872@mail.ru
To: "TinyDeal Direct (zhangmingan)" ;
Subject: Re[5]: (no subject) 3650014324320000268254
Time: 2013-03-07T15:58:47
I want to tell You. Payment for telephone P07-Y9300 done with the purse Webmoney. With this wallet in Your store paid for the goods at the amount of more than us $ 1500. And not once to You had no complaints. Now You have sent to a bad product and I am forced to ask for refund of the money on the Webmoney account. I hope for mutual respect and understanding.


Среда, 6 марта 2013, 13:52 +08:00 от "TinyDeal Direct (zhangmingan)" :

Dear Валерия Мыско,
This is Carey , the representative of TinyDeal Customer Service. I am happy to assist you further.

Do you mean for this order : 3650014324320000268254 item: P07-Y9300 is stopped working ?
Is it not opened or can't make call ?
Please tell us the details, then we will have a check for you

If you have any other questions, please feel free to contact us.

Yours sincerely
Carey

------------------------------
TinyDeal Co. Limited (Great Value, Great Experience)
FAQ: http://help.tinydeal.com/
Customer Satisfaction Survey: http://www.tinydeal.com/index.php?main_page=investigate&mid=b08b4a81eb3f6748c5349be7e66f9d40c9317078&email=vm4872@mail.ru&sid=356
2013-03-06 13:49:26
----- Original Message -----
From: Валерия Мыско vm4872@mail.ru
To: "TinyDeal Direct (zhouxia)" ;
Subject: Re[3]: (no subject)
Time: 2013-03-05T17:59:34
I send you the photo. The phone stopped working (even not included)



Вторник, 5 марта 2013, 8:44 +08:00 от "TinyDeal Direct (zhouxia)" :

Dear Валерия Мыско,
This is sara, the representative of TinyDeal Customer Service. I am happy to assist you further.

I'm so sorry to tell you that the video you send attached can't open.
can you Please show us some pictures?
Sorry for the inconvenient and looking your reply.


Wish you have a good day!
best regards
sara
------------------------------
TinyDeal Co. Limited (Great Value, Great Experience)
FAQ: http://faq.tinydeal.com
Customer Satisfaction Survey: http://www.tinydeal.com/index.php?main_page=investigate&mid=7a23f56eb6e317c1960643c0ac60617310304ba1&email=vm4872@mail.ru&sid=351
2013-03-05 08:43:44
----- Original Message -----
From: Валерия Мыско vm4872@mail.ru
To: "TinyDeal Direct (WangWei)" ;
Subject: Re: (no subject)
Time: 2013-03-03T02:28:17
Dear Customer, Welcome to TinyDeal Co. Limited, This is the representative of TinyDeal Customer Service. I am happy to assist you further.
Please wait for a site operator to respond. In some occasions, our operators are chating with 20 to 30 customers at the same time. please wait for the response of the operator. Thanks for your patience.

Chat InformationYou are now chatting with 'Answer'

Answer: Hi, this is Answer on duty . What can I do for you please?

Tatyana: hello

Answer: hi, may I help U ?

Tatyana: Such a problem. I bought you have a phone. Order No. 3650014324320000268254. I am very careful of his exploited (carried in a holster, the film on the screen, factory, never fell), but not looking at it, and today he broke down (not included).

Answer: Please wait for a moment, I am checking for you.

Answer: As for your problem, could you please give us some details about your problem? Photos or videos

Answer: Can better show the problem, and we will try our best

Answer: We will appreciate it if you could contact us by this link : http://help.tinydeal.com/contact-us

Answer: We will try our best to help you .

Answer:

Tatyana: I tried to include the charge, changed the batteries, but he will not turn on quite

Answer: sorry friend, as for the technical problem, please contact us http://help.tinydeal.com/contact-us , then we can contact QC to try to help and then give you a right solution later?

Tatyana: good

Answer: :)

Tatyana: On any email address to send a letter and send video

Answer: http://help.tinydeal.com/contact-us

Tatyana: http://help.tinydeal.com/contact-us now is not working

Answer: send me your e-mail

Answer: I will send an e-mail to you

Answer: you reply with pictures or video

Tatyana: vm4872@mail.ru

Answer: I snet

Answer: pls check your e-mail

Tatyana: I got 3 minutes, and I'll send video

Answer: thank you



Воскресенье, 3 марта 2013, 2:05 +08:00 от "TinyDeal Direct (WangWei)" :

Dear friend,

This is Vi, the representative of TinyDeal Customer Service. I am happy to assist you further.


hello


Truely yours,

Vi

P.S.
2013 Spring Festival holiday:
TinyDeal: Feb. 8th to Feb. 12nd
Post Office: Feb. 6th to Feb. 14th
Products Supplies: Until 17th

------------------------------
TinyDeal Co. Limited (Great Value, Great Experience)
FAQ: http://faq.tinydeal.com
Customer Satisfaction Survey: http://www.tinydeal.com/index.php?main_page=investigate&mid=976a409d4bea16f8d35a8dfcf5bdf5f6f1d91539&email=vm4872@mail.ru&sid=177
2013-03-03 02:05:29
 

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