Forum Home Shipping Problem/Questions Reply:Missing order

Reply:Missing order

Last post 5/3/2011 9:51:37 AM by kelvin 0 replies.
Post at: 5/3/2011 9:51:37 AM
Quote Ventsislav Shabanov reply:

Quote reply:

 sorry for the inconvinence. 
For the moment some of your orders can't be found in your ordering manager, the reason is that you Pay with your debit or credit card as a PayPal guest after you check out to paypal
there is a new TD account ( created after you Pay with your debit or credit card 
we are trying our best to slove this problem. Could you please check your buying records some days later.
Please don't worry for all your orders we can check here from our system.
Next Order, please login your TD account first, then continue order and check out to paypal.
Please do choose "Log in to my PayPal account"
Please do not choose "Pay with Bill Me Later?, Debit or Credit Card" Pay with your debit or credit card as a PayPal guest"
Any problmes please feel free to let us know.
Next time, Have a nice day .^_^  
Thank you for answer, but I still don't receive the package( more than 35 days), I check in my post office and in customs and there is nothing to me, can you check this ?
We have dispatched the following item 289879001307082940 to you on 2011-3-29.
We will raise a written query to our post office about your item, and urge post office to deliver the parcel sooner. It may takes some time to get reply from post office. we appreciate your patience.
We will get back to you as soon as any feedback got from post office. And if you receive your item during this period, please let us know. 

by the way, please check your paypal email address, we have sent email to you but no reply. thanks
and here is the policy Undelivered Order:

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